Privacy Policy, TechInsight.ai, a PinnacleAP company

Effective Date: January 1, 2025

TechInsight, a pinnacle company («Company,» «we,» «us,» or «our»), is committed to protecting the privacy and security of our customers’ data. This Privacy Policy explains how we collect, use, and safeguard information in connection with our Software-as-a-Service (SaaS) platform serving mid-sized to large U.S.-based corporations.

  1. Information We Collect

We collect the following types of information:

  1. Information Provided by Users
  • Account registration details (e.g., name, email, phone number, company information)
  • Billing and payment information
  • Customer support inquiries and feedback
  1. Automatically Collected Information
  • Log data (IP addresses, browser type, device information, access times, and pages visited)
  • Usage data related to interactions with our platform
  • Cookies and tracking technologies for analytics and security purposes
  1. Third-Party Data
  • Data obtained from third-party integrations (e.g., payment processors, authentication providers)
  • Publicly available corporate information for business verification
  1. How We Use Information

We use collected data to:

  • Provide, maintain, and improve our SaaS platform
  • Authenticate users and ensure account security
  • Process payments and securely manage payment data
  • Deliver customer support and communications
  • Comply with legal and regulatory obligations
  • Conduct analytics to enhance performance and user experience
  1. Sharing and Disclosure of Information

We do not sell or rent personal data. However, we may share information in the following circumstances:

  • Service Providers: With approved third-party vendors for hosting, billing, analytics, and customer support
  • Legal Compliance: To comply with legal requests, court orders, or regulatory requirements
  • Business Transfers: In case of mergers, acquisitions, or sale of company assets
  • With Consent: When users explicitly authorize data sharing
  1. Data Retention and Security

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Security measures include encryption, access controls, and monitoring to protect against unauthorized access.

  1. User Rights and Choices

Users have the following rights concerning their personal data:

  • Access and request a copy of their personal data
  • Request correction or deletion of inaccurate or unnecessary data
  • Opt-out of marketing communications
  • Restrict or object to data processing in specific circumstances
  • Withdraw consent where applicable
  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze trends, and improve our platform. Users may manage cookie preferences through their browser settings.

  1. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of external entities, and users should review their respective privacy policies.

  1. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Users will be notified of significant updates via email or in-platform notifications.

  1. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

TechInsight.ai
[email protected]